FAQs
Shop early to make sure your gifts arrive on time. Our shipping deadline is December 13th to get your items by the Holidays!
We offer FREE SHIPPING on all U.S. orders $150+
All U.S. orders are shipped within 1-2 business days of being placed and are typically delivered within 3-5 business days! Orders placed on Friday and over the weekend will ship out on the following Monday.
International orders are shipped within 1-2 business days of being placed and shipping time is determined at checkout. We offer safe and reliable shipping with door-to-door tracking via DHL Express. International shipments generally arrive within 5-7 days, but delivery times may vary by country. To speed up delivery we offer the option of pre-paid customs so that there are no delays in getting your new favorite items right to your door! Yay!
GOOD NEWS! You are able to return or exchange your order online By Samii Ryan within 30 days of receiving your items.
Unfortunately, we are unable to accept any returns/exchanges that have been washed, worn, or damaged by the customer. If your item arrives damaged, don’t worry we will replace it at no additional cost! Undergarments including bras, swim and intimates are final sale and not eligible for return/exchange.
Sale items are final sale but can be exchanged for store credit.
Looking to process a return or exchange? We made it easy for you!
Follow the three simple steps below so we can get you taken care of!
Step 1: Login to our online return portal with your order # and shipping zip code.
Step 2: Choose the product(s) you want to return or exchange from your order.
Step 3: Decide which return or exchange option suits you best!
Still have some questions?
Feel free to shoot us an email info@bysamiiryan.com we are happy to answer any of your questions!
We know you want to keep cozy and wear our sweats all day and night! To ensure your fleece lasts as long as you want them to be sure to wash on cold and tumble dry on low. Any garment that has a screen-printed design on the front we recommend you spot clean the graphic and wash inside out.
Our new jewelry is sooo cute, and here is how to care for them! All of our jewels are made using gold plated zinc. We recommend avoiding anything wet such as water, perfume or lotion. Contact with anything wet may cause discoloration or tarnishing. If your piece tarnishes within 30 days feel free to contact us and we would be happy to send a new piece to you!